Frequently Asked Questions

See Questions below or use the ‘Word Search’ tool above. Enter your Search Word then press “Enter”. (Single word searches often return the best results) Best answers will usually appear first in results.

 

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How are my data purchases sent to me / Where is my download link?

The List is provided in .csv format (which will open in Excel) via a download link which will be emailed to you as per the details in the Shopping Cart page. The download link will be sent to the email address that you provide in our Shopping Cart. Please ensure that you provide a correct and working email address. If it appears you have not received the download link within the time frame we stipulate in the Shopping Cart then contact us but please firstly check your spam folder or any other folder that might filter incoming email. Also please ensure that your email system does not block incoming email messages that contain links.

DELIVERY EMAIL ADDRESS. For the delivery of your download link please provide an email address in the shopping cart that is connected to your business website domain. We cannot accept orders from buyers using a free or web based email address such as: AOL, Gmail, Yahoo, Hotmail, MSN, Outlook, etc. Also, we cannot accept orders from buyers using an email address connected to a new, ‘under construction’ or ‘coming soon’ website.

Does the List contain Contact Names or Job Titles?

We do not include job titles or contact names (although many of the email addresses listed contain a named contact, example: JohnDoe@xyz.com) Please understand you will find it impossible to obtain genuine and up to date Lists or Directories with contact names at our price point as the only way to keep such contact names up to date is to telephone the organizations every few months to check the contact information which is obviously an expensive process resulting in finished data which is then sold at far higher prices. Please be wary of any seemingly similar lists at our price point with contact names as the maths simply does not add up.

 

To see details of the data that our lists contain please see the Home or Introduction Page of the list in question.  You can also view a screenshot video on that web page that shows exactly the type of data that is included. As you will see we do not mention that we supply Contact Names or Job Titles. The same applies to other data that we do not supply such as fax numbers, sales turnover etc. So unless we mention that we do supply particular information then please assume that we do not supply it.

 

Payment Options

We offer payment via Paypal where you can pay securely with most major credit cards or via a Paypal account. A Paypal account is NOT required if you wish to pay by credit card and you should see the credit card payment option on the first screen after clicking "Check out with Paypal" in our Shopping Cart.  (If you already have a Paypal account but wish to pay via credit card you may have to select the option "Continue as a Guest" at Paypal ) If you unable to see or use the credit card payment option at Paypal then contact us for more information.
Paypal also offers the option to pay via E Check (E Cheque) however please note that we cannot send buyers their purchased  list until the payment clears which can take 4-5 days.

Which email delivery service accepts Purchased Lists?

If you need help in locating a suitable email delivery service that will send messages to our lists then please visit:- Email Marketing Tips or contact Clickback who are the market leader in sending email to a purchased list.

How many times can I use my purchased list?

You can use the list as many times as you like.

My credit card payment has been declined,

Are you trying to pay with a corporate credit card?  If so, some corporate cards as well as certain other cards with no spending limits seem to be have restrictions at Paypal's IPN system (Instant Payment Notification) set by the Credit Card Issuer.  You will need to check that with your card issuer. The alternatives are to use another credit card or we can accept a bank transfer which usually take a couple of days to clear.

Do I get regular updates to the list when available?

No. Lists are sold on a one off basis.

Can you send us Sample Records?

We regret we do not send out free samples.  However, you can view sample records on the Home or Introduction page of the list in question.  Also we do provide the best guarantees in the industry regarding deliverability. Please see the Business Terms Page.

 

Can you guarantee that all email addresses listed are deliverable?

Subject to our Terms, Yes. Please see the Terms page for full details.

How old is all this data?

The last update date is mentioned in Red Type on the Home or Introduction relating to each list.  Please see the Research Methods Page - follow the links above to a particular list.

We had bad experiences when buying lists from other vendors. How can we check out vendors such as yourself before purchase? Do you provide testimonials?

Yes there are a number of poor quality lists in the marketplace. Before buying ANY product online especially mailing lists or other digital products we advise you to carry out due diligence via the web prior to purchase. Visit respected sites such as the Better Business Bureau and search for company and product name/type to see if there have been complaints. Do the same via major search engines such as Google – search for company or product name followed by words such as complaint, scam, rip off etc. You will not have to search for long to discover the vendors to avoid.  Unless mentioned on the Home/Introduction page of the list in question we do not provide testimonials as we do not wish to give out the names of our customers.

My list file will not download or will not open properly.

File will not download: It might be that file delivery service was off-line for a few moments or there was a break in the connection. Please try it again. If the problem persists then please send us a screenshot of any errors you see.

 

Also if the Download link has arrived in your Spam Folder please move the e-mail  to your Inbox. Then try again and click on the red VIEW FILES icon in the Hightail message and choose SAVE FILE.

 

We also suggest to try these troubleshooting steps below as workarounds and see if the following will help:

Please clear the cache and cookies, close the browser you're using, re-open it and then log back in Hightail and download the files.
For instructions on how to clear your cache and cookies, click the link below:

https://hightail.zendesk.com/hc/en-us/articles/204310654-How-to-Clear-Your-Cache-Cookies

You may also try ruling out the current browser you're using and try a different one.

 

 

File will not open properly: If you have already downloaded the file and it does not open properly then please advise what program you are trying to open it with and if you are using a MAC or Microsoft. A screenshot or errors would also help us to better understand the issue.

Are your Lists Opt In?

No but please understand  there really is no such thing as a truly valid purchased opt-in email list.  The only valid opt- in list is a list created from contacts that have opted-in to receive details of YOUR products or services. So called “Opt in” lists sold by other list suppliers are usually supplied on the basis that those listed have ‘opted in’ to received commercial messages via email. This basically means, any message, from any sender!  But.while some of those listed might have agreed to receive email messages concerning a very specific subject, from a very specific supplier, most never agreed to receive email messages from any other third party.

 

These days because of these issues raised above many third party email delivery services will not accept  so called "opt in" lists and will only accept "transaction lists" which mean email addresses where you already have an existing business relationship to the recipient of your email messages.

 

If you need help in locating a suitable email delivery service that will send messages to our lists then please visit:- Email Marketing Tips or contact Clickback who are the market leader in sending email to a purchased list.

 

My Email Delivery Service will not send out my email messages

As per our Terms and as mentioned on other pages on our websites such as the "Sending Email" page some email delivery services such as Constant Contact, Mail Chimp, SendGrid, Aweber, Vertical Response and others have stricter rules and stricter enforcement of those rules than others. Some services, but not all ***, insist you cannot email to a purchased list and that you can only email out to a “transactional” list – which means you must already have an established relationship with the recipients. Clearly, our lists do not meet that requirement and what some email delivery services will or will not send is beyond our control. If you are unclear on this point please see our Terms of Business for further details.
Also we cannot support customers that use their own IP address or a free type delivery service to send out email messages. If you use your own IP or hosting service to send out email in larger quantities you will usually find that is against your ISP/hosts terms of service.
*** If you need help in locating a suitable email delivery service that will send messages to our lists then please visit:- Email Marketing Tips or contact Clickback the market leader in sending email to a purchased list.

Why do you no longer offer pre-sale telephone support?

From January 1, 2016 we will not be providing pre-sale telephone support and now request that customers contact us by email instead. Last year virtually all customers found the information they require on our websites either without the need to firstly contact us or by firstly contacting us by email. All such email inquiries are answered in a timely manner by one of our managers.
The requirement to properly and expertly answer a tiny number of pre-sale telephone inquiries in all the time zones in which we operate (USA, Europe & Australia) adds significantly to our costs and ultimately these costs must get passed on in the form of higher prices. So instead we would prefer to keep our very reasonable prices as low as possible by responding to questions by email only.
Thank you for your understanding.

What are your Business Hours?

Business Hours - Monday - Friday:
USA: 11.00 am - 7.00 pm USA Pacific Time
UK/Europe: 6.00 am - 3.00 pm  UK Time
Asia/Pacific incl Australia: 10.00 am - 2.00 pm AEST

Can we select data by Town, County, Region or State?

We regret that unless stated otherwise on our websites that we cannot offer data segmented  by region, state,  county or town. Generally we only offer lists covering the whole Country.

We are getting a problem with Bounces

Please be assured that we send email messages to those listed every few months and then simply take out the hard bounces.  Of course data does decay quickly but the rate of hard bounces in the supplied list should not exceed 3-5%.

 

As per our Terms of Business we do give proportionate refunds for Hard Bounces but firstly please understand the type of bounces you are getting.Hard Bounces or Soft Bounces?.

 

Hard Bounces (examples: “User unknown”, “Account does not exist,” “domain does not exist,” “mailbox does not exist”) These type of addresses are definitely not going to get delivered and should be deleted from your database. We will always refund for these types of bounces.

 

Soft Bounces (examples: “user over quota,” “mailbox full”, “blocked due to content”) These types of bounces are beyond our control. But these types addresses will usually be deliverable at a later date or deliverable if you adjust your content.

 

Also are you getting any bounces with messages that indicate that your IP address or the IP address of your email delivery service is being blocked by certain servers or that your server is "timing out" ? These may also show up as "Relay Errors". You can check IP bans at http://mxtoolbox.com .

 

Could you also please provide more details on how you are sending out your email messages?  Our Terms of Business specify that you should use a professional email delivery service and such email delivery services will provide precise details on the cause of each bounced email and will provide you with a file that contains the bounces. Could you please send us that file of bounces so we can check further?

 

*See http://email-marketing-tips.info/how-to-send-commercial-email-messages/ which provides a lot more info on Email Delivery.

Do you offer Discounts?

If a discount is NOT mentioned in the Shopping Cart, we offer the following  if you wish to purchase multiple lists at the same time across different industries:
Two Lists at the same time: 10% Discount
Three Lists at the same time: 15% Discount
Four Lists or more at the same time: 20% Discount
20% is our maximum discount.
Please advise us via info@apc-lists.com   of the lists you wish to purchase and provided the following information:
1) Your Email Address. (we cannot send Lists to free or web based email addresses)
2) Your Website Address.
3) The Lists you wish to purchase and from which country.
We will then email you a Payal invoice which can be paid via Credit Card or via a Paypal account.

How are your lists researched? What is the source of this data?

Our Data is different! We use the web to manually research and verify all the records held in our database.

 

Using search engine techniques, conventional mailing lists and other relevant business data our dedicated off shore research team manually searches on the web to find each business listed. When found they visit that firm’s website to confirm and verify details such as business activities and other relevant data such as email address.Then every few months in order to keep the resulting data up to date we send a verification email to all the addresses in our database and we simply delete out the addresses that bounce and amend records accordingly. In addition many of our lists include CASS (USA lists) or PAF (UK lists) verified postal addresses.

 

By comparison, most competing lists are compiled simply by keying unverified information from published sources of information such as public records, telephone books or trade directories. That is why those types of lists are so inaccurate and out of date! After all, when was the last time you updated your business details in such publications? On the other hand, anyone who is seriously in businesses keeps contact information on their website up to date.

 

So there can be little doubt that the web is going to provide the most accurate and up to the minute business data. That is why all our directories and lists have been painstakingly researched and verified via web research methods. However, the email addresses listed are not transactional nor so called opt in – please see our Terms page for details of our email delivery guarantee.

How do I order?

Please go to exact website url of the list of interest then click on the "Add to Cart" link which is usually at the top of the Home or Introduction page. This will take you to the Shopping Cart which contains delivery and payment details.

DELIVERY EMAIL ADDRESS. For the delivery of your download link please provide an email address in the shopping cart that is connected to your business website domain. We cannot accept orders from buyers using a free or web based email address such as: AOL, Gmail, Yahoo, Hotmail, MSN, Outlook, etc. Also, we cannot accept orders from buyers using an email address connected to a new, ‘under construction’ or ‘coming soon’ website.

Do you support or offer refunds based upon the results of email “verification” services?

With a couple of exceptions we do not.

Please understand that we send an email message to all those listed every few months and then take out the hard bounces. If there was an easier, cheaper and equally accurate way to check our data (such as verification services where an email is not actually sent ) then we would of course be using such a system as this would save us a very considerable amount of money each year.

The reason that we do not use Email Verification services is that after testing many such services they produced VERY different and mostly unreliable results. So we only provide refunds for hard bounces where an email has actually been sent. However, there are two important exceptions to this rule:

  • We will refund for email address that fail the email verification checks at Clickback  if you use their services to send out email to our lists. Clickback  by necessity have the most stringent checks to protect their sender reputation as they specialize in sending email to purchased lists. This offer does not apply to any other email delivery service.

  • We will refund for “Hard Bounces” if you use the excellent verification service offered by Siftlogic . This offer does not apply to any other email verification service

Can you send us a VAT invoice?

We do not charge VAT but we will send you an invoice after payment upon request.

Types of Email Addresses?

Email addresses include both generic (usually around 40% of the total) and non generic addresses. All email addresses are researched from the businesses website address. See the "Research Methods" page for more details.

 

What about duplicate Email Addresses?

It is possible there are duplicate website addresses or business names in each list as we often supply more than one unique email address at each website address but there are no duplicate email addresses in any of our individual lists.

However, if you plan to purchase MORE than one closely related list ( for example; List of Restaurants and List of Bars) in this case there might be a limited number of duplicate email addresses. Contact us for more details, letting us know the lists of interest.

I have lost the list I purchased. Can you resend the Download Link?

We urge you to save your list purchases in a safe place after downloading and to guard against data loss by making copies. We can re-send download links but we only keep lists for a maximum of 4-6 months. After that, you will need to purchase the latest version although we can provide a 50% discount if you purchased that list previously.